Business Need
The Client is a global leader in design and manufacture of both high-performance case solutions and advanced portable lighting systems. With over 2000 employees worldwide, the client has 750 SAP Licenses with 700 strong global users (USA, UK, Barcelona, Canada, and Australia). All the users perform functions including Contract, Manufacturing, Shipping, and Orders, etc.
The demand to provide best-in-class IT support solutions and services and the organizations' lack of required IT skilled resources to deliver them is strongly felt throughout the enterprise. In an industry that faces ongoing margin pressure, operational efficiency is critical to business success. Realizing this need the Client made a decision to outsource its mission-critical IT functions to a partner who has the required capabilities, solid delivery and good governance models and who can deliver services cost-effectively
New Era Technology presented a proposal after collecting extensive information about the Client's existing and future requirements and challenges of their SAP applications service's needs. After evaluating a number of potential technology partners, the Client choose New Era an SAP services partner as it has the experience, structured approach, robust governance model for managing and optimizing SAP applications in a cost-effective manner
Challenges
- Stabilized modules in disarray prior to starting operations
- Outstanding issues had to be taken care off
- Designing appropriate project documentation for all Modules
- Designing of an efficient mechanism to handle the tickets
- Resource flexibility in all the time zones
Solution
New Era Technology has designed a perfect onsite and offshore delivery model to suit the Client's business operations environment to provide the required support for the bellow mentioned modules:- FICO
- MM/WM
- SD
- PP
- ABAP with Workflow
- And On-Demand services for the surrounding areas of SAP which include APO, HCM, BI, and Basis.