SAP Application Managed Services
Managed Services-Managed Better
One of the key aspects of an SAP S/4HANA transition, or implementing new SAP applications is the need to administer, manage, support, troubleshoot, optimize, and enhance its existing potential. In addition to above changing Market Dynamics and operational processes, optimal resource utilization, and improving end-user experience and quality of service delivery are other critical factors needed for current sustenance and future growth of an organization.
Is your business well-equipped to resolve the above challenges? Are you able to strike an optimal balance between operations and support?
At times, the in-house IT Teams's expertise might not be able to cater to the above requirements, either in part or whole. Such a scenario calls for a reliable third-party provider such as New Era Technology. New Era can deliver the proper support, at the right time, with a cost advantage and the flexibility that your business requires. Our ExcelCare™ AMS model comes with our vast experience in providing support services in the SAP domain. ExcelCare™ offers functional support for both on-prem and cloud models- for enhancements and technical development, BASIS and HANA support.
Benefits of ExcelCare™ with New Era Technology
Strong Domain Expertise
At New Era, A SAP Solution Partner, we understand your unique needs and align them to your business needs. ExcelCare™ includes best-practices with our years of experience in providing SAP Solutions across diverse verticals.
Stringent Service Metrics
Pre-defined SLA, and ITIL Compliance, with stringent adherence by constant project governance and monitoring, ensures that you get a cost and value-driven approach.
New Era’s SAP Application Managed Service offering offers simple to extensive support models-with Level 1, Level 2, and Level 3 Support, with close to 40% reduction in ticket volumes.
Our service offerings aren’t among the many and include an innovative and proactive service delivery rather than just being reactive.
Our salable ExcelCare™ offerings meet your current and projected needs with flexible models that are scalable anytime.
Diverse Delivery Model
ExcelCare™ is offered as offshore, on-site, and on-shore models that give the right impetus for your business operations.
- SAP and SAP S/4HANA Business Suite
- SAP Mobility
- SAP Cloud applications such as SAP Hybris, SAP Ariba, and SAP SuccessFactors
- SAP BI (Business Intelligence
- SAP Enterprise Information and Performance Management
- SAP Enterprise Performance Management
- SAP system administration, constant monitoring, and security enhancements
- SAP HANA
- Functional and technical enhancements using SAP development tools and ABAP, Java, amongst others
- SAP Integration services through SAP Process Orchestration, cloud-based HANA integration, and various SAP middleware technologies
- SAP NetWeaver Portal
- UI development using Fiori, SAP Personas and UI5
Key Aspects of our SAP ExcelCare™ AMS Program
Support for Organizational Change Management
- Level 1, 2, and 3 support tiers
- Incident management
- Proactive monitoring
- Root cause analysis with comprehensive problem management
- Performance tuning with system stabilization
- Custom Development and technical support
- Job scheduling and Break/fix
- Disaster Recovery with minimal impact on business continuity
- Early warning alerts and mitigation strategies
- Performance reports, Transaction, EDI, and interface monitoring, with faster alerts
- Batch monitoring, Daily system health checks, and report automation
- Authorization and user-role maintenance
- Troubleshooting and creation of new system users
- Comprehensive Training programs for faster adaptability
- Process and performance optimization
- Application improvement
- Creation of SAP strategy and road map
- New technology adoption
Business Change Management
- Process enablement
- Custom modules or functionality integration as per business requirements
- Support for planning, designing, implementing
- Stabilizing of upgrades
- Incremental application changes
- Support for go-live, migrations, and SAP release changes
Ready To Talk?
If you are looking for comprehensive SAP Application Management Services, make a move to explore ExcelCare™ . Contact our ExcelCare™ experts, and we will be glad to help.