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New Era Technology Helps Pharma Major Maximize the Benefits of SharePoint & O365 Platform

About the Client

The Client is a leading pharmaceutical company headquartered in Dublin-Ireland and Malvern-Pennsylvania for the USA. It started its operations in 1997 by acquiring pharmaceutical products, assets, and production rights from other pharmaceutical companies. It has an active headcount of around 3,000 employees, with a yearly revenue close to USD 2.9B. 

Challenges and Considerations 

The Client faced resource deployment challenges for monitoring and maintaining their SharePoint environment. Given the situation, they sought a technology partner with the right expertise and insight to provide the necessary support services. The Client expectations included: 

  • Immediate resolution of business-critical issues that have a significant financial impact with the potential to impede the ability to conduct business
  • Comprehensive support across Development, Testing & Production environments
  • Monitoring SharePoint through health checks and remediation
  • Management of User Administration and Permissions
  • Site Provisioning and Maintenance support
  • Creation of lists and libraries, page layouts, site templates, and content types
  • Escalations and User Support
  • Best Practice Recommendations
  • Support for InfoPath Forms deployment and maintenance
  • Support for SP and SP Designer workflow deployment and maintenance 

The Client chose New Era Technology to meet its requirements. The confidence arose from previous engagements as a technology partner for its SharePoint development services and other past projects.

The Solution

Based on the Client’s expectations, New Era Technology did a comprehensive situational assessment. Using the intelligent services model, New Era Technology deployed a project team comprising offshore resources. The team included a project manager to oversee the engagement and a suitable, competent resource for the Client’s R&D center.

This project team provided the required support and maintenance for the O365 and SharePoint collaboration tasks. New Era’s team of qualified and competent service engineers, including a lead engineer, prioritized the Client’s need to deliver the required services to support and maintain the SharePoint environment seamlessly.


The engagement delivered on all the client-defined specifications including: 

• The support services ensured an almost zero learning curve. Since the New Era team was trained and experienced,
they started delivering results immediately.
• Enhanced problem-solving capabilities. Investigating Logs and Root Cause Analysis (RCA) enabled prompt and
proactive issue resolution.
• Stringent documentation process for solutions helped improve processes.
• Regular reports like monthly tickets and hours reporting provided a clear status view.
• Streamlined process with new SharePoint site built per Client’s site request process.
• Significant cost benefits accrued from offshore expertise.
• Enabled access to extended Microsoft technical skill sets that enhanced operations.
• Added value through solution enhancements, customization enhancements, and infrastructure patching needs in
their SharePoint environment.

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