Creating Connections: Bob Evans Farms Leverages 365 Applications to Improve Employee Experience

Bob Evans Farms delivers fresh farm-to-table food to grocery stores all over the nation. They have thousands of employees based in corporate offices, production plants, and transportation facilities. For operations to run efficiently, they need all their employees to have ready access to relevant and current information, so they sought a way to facilitate accessible and streamlined communication through a modern, secure means.

This was not possible with their existing communications system, as they were using a “traditional” intranet for internal communications and document storage which was cumbersome, difficult to search, and inaccessible to all but corporate and select facility employees. Company leadership recognized the need for an updated system, with modern capabilities, to achieve their goals and asked current users for input. Based on this feedback, they identified and quantified several areas for improvement, including: 

• Lack of use or using the system only for HR and benefits documents 
• No effective search functionality, so employees couldn’t easily find content
• The content was stale, mostly outdated, and there was no standard process for updating
• A lack of connectivity between the intranet and other systems resulted in employee confusion about which systems to access and when they should be used

Ready to create a communications platform that was more user-friendly, provided modern content capabilities, and allowed more efficient communication across the entire company, Bob Evans Farms reached out to New Era Technology.

Solution

New Era Technology looked at their primary objective, which was to easily and quickly connect employees to the person or content they needed. We knew this would require multiple steps and quickly got to work to create and implement a strategy that would overcome Bob Evans Farms' challenges and help them meet their goals.