Articles Home | New Era Technology | Page: Marketing operations

Success in a cookieless future: What’s next?

Feb 10, 2022

Third-party cookies are a staple in a marketer’s arsenal and have been for decades. So, now that they are soon to be fully eliminated, marketing teams are panicking. Are we truly ready for a future without this key source of third-party data? While some companies have started to plan for a cookieless future, most still don’t have a baseline understanding of how their business will be affected — much less how to roll out a strategy to operate in this new world. It’s an important problem to solve for. And not all solutions are created equal. What marketers choose to invest in now could make or break their marketing campaigns for years to come. Why are third-party cookies being deprecated? The reality is that this has been a long time coming — Mozilla started phasing out third-party cookies in 2013. But now, Google is expected to phase out this online tracking tool in 2023, and Apple has moved their mobile device ID (the Identifier for Advertisers or IDFA) to opt-in only. Data privacy is a growing concern for consumers, and businesses must keep up. As consumer data gets collected and passed around between countless third parties, there are benefits to targeted marketing, but there are also more possibilities for harmful data breaches. And with multiple pro-privacy laws coming to fruition in the U.S. — such as the California Consumer Privacy Act and similar laws in Colorado and Virginia — organizations are being held more accountable for the data they own and use. Those who prepare for the change will stand out from the crowd by delivering relevant, timely, and insightful customer experiences compared to the one-size-fits-all experiences of the competition. Those who haven’t prepared will need to build that strategy quickly, all in an environment where there’s no clear replacement and simply less data available. So how do you do it? Here’s how you can still create a customized customer experience without third-party cookies. Leverage the first-party data you already have First-party data is often your best source for accurate and specific consumer information. Increasing first-party data has been a priority for marketers for years. According to a 2018 study, 85% of U.S. marketers said that increasing their first-party data is a high priority. And if you think about it, you’re probably already collecting data on your customers with different tools (e.g., email, social, etc). But there are better ways you can leverage first-party data. For example, look at your CRM and sales tools. When utilized correctly, you can evaluate customer data based on interaction reports, performance metrics, conversion rates, etc. Now is the time to look at the tools your company is already using and leverage them to reach the right audience with the right content. Personalize customer experiences with declared data Declared data, a type of first-party data, is one of the richest sources of customer information you can get. This is the data a customer gives you themselves in one-on-one interactions. This is the most accurate information about their desires and demographics. As Forbes explains, consumers are happy to share their information to get a more personalized experience. So don’t be afraid to ask for your customer data when it makes sense — it will be more important to have this declared data than it ever has been before. Utilize email marketing Although email marketing may not be new, it can still deliver ROIs of over 4,000%. It is a great channel for driving sales, nurturing relationships, and understanding your customers. Most importantly, it allows you to collect customer data through opt-ins — and then that data can be segmented by location, company size, position, etc. You can deliver unique offers and messages to each group for the best response. Businesses can use tools like HubSpot to build lists, segment communications, and create automated journeys. Email will become the go-to first-party data targeting solution as third-party cookies are being phased out. Your business can market to customers when they’ve left a website and utilize this information to create more customized messaging and experiences. In addition, you can utilize email lists within advertising platforms like Google Ads where subscribers can be retargeted and brought back to convert. A lot of what third-party cookies provided can be achieved with proper email marketing. Examine your partnerships for customer data exchanges You may be thinking about how you are handling third-party data, but how are your vendors preparing for the change? By leveraging the right technology, companies can safely and securely discover overlapping customers without exposing personal identifiable information (PII) or breaking data privacy laws. These insights alone can help you quickly assess the untapped potential of a collaboration. Now is the time to work with partners to begin exploring the safe exchange of data for the benefit of both parties. Overhaul your data management strategy This is a great opportunity to change the way you manage and leverage your customer data to develop targeting, execution, direct marketing, and customized experiences. This does require effort and investment from your organization (e.g., investing in a quality consumer data platform (CDP) or a great CRM system). Ultimately, your investment results in better control, a more customized experience, and a greater ROI. While CDPs and CRMs offer two different marketing and sales data management solutions with differing strengths, you don’t necessarily have to choose between them. It’s possible to use a CRM as an input and output channel to a CDP. And, in turn, use a CDP to provide a 360° customer view data set within the CRM. Choosing both a CDP and a CRM can deliver an amazing customer experience and tremendous business value: achieving high marks in customer satisfaction and providing integrated tracking and engagement. Learn more about the differences between a CDP and CRM, and what could work best for your organization.  By making the investment now in a new and improved data strategy, you can set yourself up for success in a world without third-party cookies. Look forward to the cookieless future The elimination of third-party cookies will fundamentally change digital marketing as we know it. But it also presents an opportunity to move away from an old standard and push your online marketing into the future. By maintaining a solid understanding of all the forces at play and updating your strategies to prepare for the transition, you can set your organization up for success and keep you ahead of your competition. Start now with our risk assessment workshop. Ready to see how this change is going to impact your organization? Register for our upcoming webinar, “Does cookie deprecation affect me? And 5 other key questions to ask before it’s too late.”

Omnichannel 101: What it means for your digital strategy

Aug 6, 2020

Born in the retail industry, omnichannel isn’t just a buzzword to add to your marketing “bingo” card. (You know the one.) Omnichannel strategies provide digital customers with a seamless experience of a company’s brand, no matter where or how those customers engage with it. From brick-and-mortar stores to social media and websites — and from telephone to laptop and mobile device — omnichannel provides customers with consistent, integrated service. More than that, omnichannel better enables your company to meet your customers where they live. In a July 2014 Forbes article, Daniel Newman defined omnichannel as “. . . a reflection of the choice that consumers have in how they engage a brand, and therefore is best represented as how brands enable their clients and consumers to use these channels to engage with them.” That hasn’t changed. What is valuable about Newman’s definition is that it focuses on consumer choice, placing the customer journey squarely at the center of the strategy. Omnichannel, at its most faithful execution, is a transition from transactional, forced interactions with brands to a system of continuous, in-context enablement from the brand. Newman’s definition also widens the focus of the approach to include both products (retail) and services. How is omnichannel different? Offering products and services across multiple channels — and accessible across multiple devices — is nothing new. Multichannel marketing, or offering brand experiences in many channels for many devices, has been evolving for some time. Margaret Rouse of WhatIs.com provides perhaps the simplest explanation of the difference between multichannel and omnichannel marketing. “What distinguishes the omnichannel customer experience from the multichannel customer experience is that there is true integration between channels on the back end.” The distinction is an important one, both for marketing and for IT, because integration implies big data and the business intelligence that can be gained from it. The reality is that we are building systems and processes that use data from line-of-business (LOB) systems: Customer interactions on web, mobile, and social Brand ambassadors like customer service and sales Behaviors in brick-and-mortar stores where consumer products are the focus Integrating the systems used to manage marketing content puts customer data at the center of the brand interaction, which is what makes a seamless customer experience possible. What omnichannel is not With this basic understanding of what omnichannel marketing is, let’s talk about what it is not because that has major implications for your organization and its digital strategy. Omnichannel is not a traditional marketing funnel The traditional marketing funnel moves prospective customers through several well-defined, brand-controlled phases, from brand awareness to purchase and, if you’re really lucky, to brand advocacy and repeat business. By contrast, omnichannel is a continuous cycle, where purchasing can occur at any point during the customer’s interaction with the brand, as well as across devices. And not all of the content with which the consumer engages (or, for that matter, which the consumer seeks out) is brand-controlled. User reviews, social networks, and other consumer-driven content all influence purchasing decisions at various points in the customer journey. What this means for you is that you not only have to make the right content available at multiple consumer touchpoints, but you also have to be aware of the content you don’t control so that you are ready to respond to it, indirectly or directly. Analytics become especially important so you can track your customers’ journeys and also help predict where you can make the most impact on their buying or engagement decisions. Omnichannel is not conducted in silos Omnichannel is a marriage of technology and marketing. A true omnichannel experience requires collaboration and cooperation between marketing and IT. Neither division can dictate to the other what will work, which technologies to use, how to use them, or when to implement. Both marketing and IT need to be sensitive to each other’s schedules, initiatives, and resource constraints. What this equates to is organizational change. Omnichannel isn’t a project; it’s a way of operating your business intelligently and dynamically. Pursuing an omnichannel approach to marketing requires you to commit to organizational change. Omnichannel is not a switch you flip on — tah-dah! The crucial integration of systems that differentiates omnichannel marketing from multichannel marketing often requires updating back-end systems. And that’s neither quick nor easy. Omnichannel marketing requires careful planning, along with cooperation and collaboration between marketing and IT. An omnichannel solution doesn’t have to be expensive. But it does need to be well thought out. You have to understand that changes to how data is managed do not happen overnight. Changes to how content is written and published do not happen overnight. Changes to how and where you interact with your customers do not happen overnight. But when they do happen, there are efficiencies to be gained, money to be made (or saved), and loyalty to be won — both from your external consumers and from your internal producers. In short, an omnichannel strategy can completely transform the way you do business. Today consumers have their choice of content, devices, and touchpoints. Your digital strategy must place your customers’ journey squarely at the center. Check out “Vectren moves to omnichannel to improve brand experience” to find out why.

Insights

Insights

Articles about Page: Marketing operations

Success in a cookieless future: What’s next?

Omnichannel 101: What it means for your digital strategy

Ready To Talk?

About Us

Quick Links

Stay in Touch

Contact Us