The Client is a leading pharmaceutical company headquartered in Dublin-Ireland and Malvern-Pennsylvania for the USA. It started its operations in 1997 by acquiring pharmaceutical products, assets, and production rights from other pharmaceutical companies. It has an active headcount of around 3,000 employees, with a yearly revenue close to USD 2.9B.
The Client faced resource deployment challenges for monitoring and maintaining their SharePoint environment. Given the situation, they sought a technology partner with the right expertise and insight to provide the necessary support services. The Client expectations included:
The Client chose New Era Technology to meet its requirements. The confidence arose from previous engagements as a technology partner for its SharePoint development services and other past projects.
Based on the Client’s expectations, New Era Technology did a comprehensive situational assessment. Using the intelligent services model, New Era Technology deployed a project team comprising offshore resources. The team included a project manager to oversee the engagement and a suitable, competent resource for the Client’s R&D center.
This project team provided the required support and maintenance for the O365 and SharePoint collaboration tasks. New Era’s team of qualified and competent service engineers, including a lead engineer, prioritized the Client’s need to deliver the required services to support and maintain the SharePoint environment seamlessly.