Optimising AV Operations with our Staff Augmentation Services
Client
The client is a prominent multinational financial services firm with a workforce of over 20,000 employees located in key markets around the world. With offices spanning across multiple continents, the company faced challenges in managing its Audio-Visual (AV) operations, relying on a patchwork of regional AV service providers and a lack of clear ownership.
This led to varying levels of service quality, inefficiencies, and increased operational costs. Seeking a more unified approach, the company turned to New Era Technology for a solution to streamline AV operations, optimise staffing levels, and ensure consistent, high-quality service across its global offices.
Challenges
- Inefficient Staffing Model: Overstaffing in some locations and understaffing in others led to unbalanced service delivery..
- Inconsistent AV Support: Multiple vendors provided inconsistent service levels, causing disruptions to business operations.
- Lack of Proactive Monitoring: Reactive troubleshooting led to frequent system downtime and reduced operational efficiency.
- Complex Supplier Transitions: Transitioning from existing AV service providers without disrupting ongoing operations was a key concern.
New Era Technology’s Approach
- Comprehensive Staff Evaluation
- Conducted a thorough assessment of existing AV staff across all global offices.
- Identified inefficiencies and restructured the team to align with actual business needs.
- Reduced overstaffing in some regions while reinforcing under-supported locations.
- Onboarded all staff from existing regional AV Suppliers to ensure clear global ownership.
Proactive AV System Monitoring
- Deployed advanced monitoring tools to track AV system performance in real-time.
- Implemented predictive maintenance strategies to prevent potential failures before they occurred.
- Reduced system downtime and improved service reliability across all locations.
Seamless Staff Transition & Integration
- Managed the transition of AV personnel from previous service providers without disrupting operations.
- Provided training and support to ensure new staff seamlessly integrated into the organisation.
- Standardised service delivery across all regions, improving overall efficiency.
Tailored AV Support & Optimisation
- Deployed specialised AV professionals to oversee complex projects, including video conferencing and digital signage solutions.
- Integrated AV systems into the company’s broader IT infrastructure for a more cohesive operational model.
- Developed a standards based approach for room deployments and operational support.
Cost Reduction & Financial Optimisation
- Streamlined AV service contracts and delivered clearly defined global accountability.
- Optimised staffing levels to align with actual operational requirements, cutting unnecessary costs.
- Provided transparent billing with local-to-local transactions, simplifying financial management.
Results & Benefits
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30% Reduction in AV Staffing Costs: Right-sizing efforts led to significant cost savings due to implementing proactive AV System Monitorings.
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50% Improvement in System Uptime: Proactive monitoring drastically reduced service interruptions.
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Seamless Transition of 800+ AV Professionals: No disruption to business operations during the transition.
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Standardised AV Support Across Global Locations: Ensured a consistent, high-quality user experience.
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Optimised Financial Processes: Reduced administrative burden with simplified billing structures.
Conclusion
By partnering with New Era Technology for AV Staff Augmentation Services, the client successfully optimised its AV operations, improved service reliability, and reduced costs. Through a strategic staffing approach, seamless transitions, and proactive monitoring, New Era Technology transformed the company’s AV infrastructure into a highly efficient and cost-effective system. This case study highlights how a global enterprise can enhance AV service delivery while maintaining financial efficiency and operational excellence.