Client Overview
The client, a leading healthcare organization, was constructing a new medical tower to expand its patient care capabilities. The goal was to integrate cutting-edge collaboration technology to support clinical teams, improve communication, and enhance patient outcomes.
Challenge
The organization faced the challenge of designing and implementing a unified communication system across multiple departments in a new facility. They needed a solution that was scalable, secure, and compliant with healthcare regulations, while also being intuitive for medical staff.
Expanded Solution
New Era Technology partnered with the client to deliver a comprehensive collaboration solution:
- Multiple rooms of various sizes were updated to the hospital network’s new audio/video standards, using Crestron control and Zoom virtual collaboration technologies.
- Integrated secure messaging and file-sharing capabilities to support HIPAA compliance.
- Installed interactive displays and conferencing equipment in patient rooms and meeting spaces.
- Provided training sessions for medical staff to ensure adoption and effective use of technology.
- Implemented centralized management tools for IT teams to monitor and maintain system performance.
Expanded Results & Impact
The most impactful technology to the hospital includes an interactive digital whiteboard system for patients and clinical staff. New digital whiteboards and tablets replaced the outdated dry erase board (which frequently contained illegible and incorrect information regarding the patient).
The high-tech digital touchscreens installed include integrated cameras and microphones. The patient engagement platform, MediaCare©, developed by HCI, uses touchscreen devices with existing hospital technology systems: EMR, nurse call, staff locating, wireless phones, smart beds, and other systems to accurately display and relay patient information.
The interactive patient care solution provides daily patient goals and schedules, medication and treatment plans, Care Team identification, discharge information, video conferencing, and more.
- Enhanced communication between clinical teams, reducing response times for critical decisions.
- Enabled virtual consultations, expanding access to specialists and improving patient care.
- Increased staff satisfaction with intuitive collaboration tools and streamlined workflows.
- Delivered a future-ready infrastructure that supports ongoing digital transformation initiatives.
Key Takeaways
- Advanced collaboration technology can transform patient care in modern healthcare facilities.
- Secure, compliant solutions are essential for healthcare organizations adopting digital tools.
- Training and change management are critical for successful technology adoption.
