Client Overview
Paradies Lagardère, the North American division of Lagardère Travel Retail, operates over 720 airport retail stores, restaurants, and bars in more than 100 airports. The company is renowned for creating memorable customer experiences for travelers.
Challenge
Modern airports present unique security challenges due to open-area designs and the absence of traditional gates or walls. Paradies Lagardère needed a scalable, cost-effective solution to secure open-concept retail and dining spaces without compromising aesthetics or customer experience.
Solution
New Era Technology introduced an AI-powered Video Alarm solution that transformed security operations:
- Leveraged existing video surveillance infrastructure to minimize costs.
- Implemented AI algorithms to detect unauthorized foot traffic after hours.
- Integrated automated responses including sirens, strobe lights, and pre-recorded announcements.
- Established a 24/7 monitoring center with live operator support for real-time threat assessment.
- Enabled customizable alerts and escalation protocols tailored to each airport’s requirements.
This innovative approach allowed Paradies Lagardère to maintain its open-concept design while ensuring robust security and compliance across all locations.
Results & Impact
The AI-powered solution delivered measurable improvements:
- Reduced false alarms and improved detection accuracy.
- Enhanced customer and staff safety without disrupting the shopping experience.
- Lowered operational costs by utilizing existing infrastructure.
- Strengthened compliance with airport security regulations.
- Paradies Lagardère now benefits from a future-ready security framework that scales with business growth.
Key Takeaways
- AI-driven security tailored for open-concept retail.
- Cost-effective and scalable solution.
- Improved compliance and operational efficiency.
- Enhanced safety and customer experience.