Client Overview
Paradies Lagardère, the North American division of Lagardère Travel Retail, operates over 720 airport retail stores, restaurants, and bars in more than 100 airports. The company is renowned for creating memorable customer experiences for travelers.
Challenge
Modern airports present unique security challenges due to open-area designs and the absence of traditional gates or walls. Paradies Lagardère needed a scalable, cost-effective solution to secure open-concept retail and dining spaces without compromising aesthetics or customer experience.
Solution
New Era Technology introduced an AI-powered Video Alarm solution that transformed security operations:
- Leveraged existing video surveillance infrastructure to minimize costs.
- Implemented AI algorithms to detect unauthorized foot traffic after hours.
- Integrated automated responses including sirens, strobe lights, and pre-recorded announcements.
- Established a 24/7 monitoring center with live operator support for real-time threat assessment.
- Enabled customizable alerts and escalation protocols tailored to each airport’s requirements.
This innovative approach allowed Paradies Lagardère to maintain its open-concept design while ensuring robust security and compliance across all locations.
High-Level Benefits
Cost Consideration
To manage expenses, New Era’s solution leverages existing surveillance cameras, supplemented by just three additional components, to deliver our Video Alarm Solution. Compared to traditional intrusion alarm systems, our approach significantly reduces installation and hardware costs, supports seamless scalability across hundreds of locations, enhances event response speed, and provides video-verified intrusion alerts—facilitating quicker, more effective responses from local law enforcement.
Accuracy
It was critical to have a solution capable of accurately detecting humans and other predefined intrusion events. After testing options from various manufacturers, New Era identified a camera-based artificial intelligence analytics that performed as promised. This AI-powered system enables surveillance cameras to monitor for
unauthorized foot-traffic in closed stores with exceptional accuracy. The solution effectively eliminates false positives commonly caused by pixel-based motion detection, such as changes in lighting, banners, digital signage, or irrelevant movements outside the monitored intrusion zone. By focusing solely on the designated area, our system ensures precise and reliable intrusion detection.
Flexibility
No two stores are the same in retail and airport construction. It was essential to have a solution that could adapt to stores of all shapes and sizes while offering flexibility in how intrusion events are .0managed. New Era’s solution allows for customizable responses to identified events. This entire process can be tailored to meet the specific requirements of the airport environment and individual Paradies Lagardère locations.
Ease of Use
Managing the system is incredibly simple—the entire network of Video Alarm systems can be controlled through a web browser or a mobile app. New Era Technology’s video alarm solution is consistent across the entire Paradies Lagardère brand. For added convenience, an auto-arm and auto-disarm schedule can be set to align with store hours. Intrusion events are seamlessly received and reviewed on your mobile device, working in tandem with our central station for efficient monitoring and response.
Remote Management & Scalability
Managers often oversee multiple stores. The mobile app simplifies staying updated on users and intrusion events by enabling managers to manage users in real-time and, more importantly, monitor and address intrusion events as they occur. From a scalability perspective, there are no limits to the number of stores/locations we can support with New Era’s Video Alarm design.
Results & Impact
The AI-powered solution delivered measurable improvements:
- Reduced false alarms and improved detection accuracy.
- Enhanced customer and staff safety without disrupting the shopping experience.
- Lowered operational costs by utilizing existing infrastructure.
- Strengthened compliance with airport security regulations.
- Paradies Lagardère now benefits from a future-ready security framework that scales with business growth.
Key Takeaways
- AI-driven security tailored for open-concept retail.
- Cost-effective and scalable solution.
- Improved compliance and operational efficiency.
- Enhanced safety and customer experience.
