Client Overview
A Fortune 500 healthcare insurer, pivotal in the COVID-19 response, needed to migrate mail objects from multiple acquired infrastructures to Exchange Online. With operations spanning critical healthcare services, the client required a solution that would ensure uninterrupted communications and compliance.
Challenge
The insurer faced the dual challenge of consolidating legacy systems from multiple acquisitions and maintaining zero downtime for essential healthcare operations. The migration had to occur while the organization was actively supporting pandemic response efforts, making reliability and transparency paramount.
Solution
New Era Technology partnered with Microsoft to design, build, and execute a comprehensive migration plan. The solution involved:
- Detailed assessment of existing infrastructure and dependencies.
- Creation of a phased migration strategy to minimize risk.
- Development of custom scripts for mailbox and archive migration.
- Implementation of robust security protocols to ensure compliance with healthcare regulations.
- Daily coordination meetings and transparent reporting to stakeholders.
- Real-time monitoring and troubleshooting to address issues proactively.
This approach ensured that all 90,000 endpoints were migrated without service disruption, leveraging Microsoft best practices and New Era’s proven methodologies.
Results & Impact
The migration delivered significant benefits:
- Zero downtime during migration, preserving critical healthcare operations.
- Enhanced security posture through Exchange Online’s advanced features.
- Improved operational efficiency and reduced IT overhead.
- Increased stakeholder confidence through transparent communication and reporting.
- Positioned the client for future scalability and cloud adoption.
By consolidating disparate systems into a unified cloud environment, the client achieved long-term cost savings and operational resilience.
Key Takeaways
- Migrated 90,000 endpoints with zero downtime.
- Strengthened security and compliance.
- Improved collaboration and operational efficiency.
- Established a foundation for future digital transformation.
