Client Overview
Brentwood Industries, a second-generation family business headquartered in Reading, Pennsylvania, operates 15 world-class manufacturing facilities globally. The company specializes in innovative plastics production. They contacted us when they needed to modernize their communications technology.
Challenge
Brentwood’s inherited on-premise phone software was outdated and causing business challenges. After a server issue, Brentwood requested New Era Technology to skip the proof-of-concept and migrate 600+ users rapidly to a modern office environment.
Solution
New Era Technology deployed a comprehensive cloud solution featuring:
- Migration from legacy on-premise systems to Microsoft Teams.
- Integration of cloud calling, contact center, and digital channels.
- Deployment of virtual agents with conversational AI capabilities.
- Seamless integration with Salesforce and Stripe for enhanced customer engagement.
- Implementation of Workforce Engagement and award-winning Workforce Analytics for actionable insights.
This solution not only modernized Brentwood’s communication infrastructure but also aligned with its long-term digital transformation goals.
Results & Impact
The project delivered transformative outcomes:
- Eliminated reliance on eight on-prem servers, reducing maintenance costs.
- Improved user satisfaction and collaboration across global teams.
- Enabled IT staff to focus on strategic initiatives rather than troubleshooting legacy systems.
- Enhanced customer experience through integrated contact center capabilities.
- Positioned Brentwood for future scalability and innovation.
By embracing Microsoft Teams and cloud technologies, Brentwood achieved a modern workplace environment that supports growth and agility.
Key Takeaways
- Migrated 600+ users to Microsoft Teams.
- Improved reliability and user experience.
- Enabled IT staff to focus on strategic priorities.
- Enhanced customer engagement and operational efficiency.