Global Enterprise Enhances Collaboration with Microsoft Teams Rooms by New Era Technology

A leading multinational corporation in the consumer goods sector, with operations spanning over 20 countries and a diverse workforce exceeding 30,000 employees, sought to modernise its communication infrastructure to support a hybrid work model.

The company's objective was to foster seamless collaboration among geographically dispersed teams, ensuring consistent and efficient communication channels. 

Challenges

• Fragmented Communication Platforms: The organisation utilised a mix of legacy communication tools across various regions, leading to inconsistent user experiences and collaboration inefficiencies. 

• Supporting Hybrid Work: With a significant portion of the workforce operating remotely, there was a pressing need for reliable and user-friendly virtual meeting solutions that could bridge the gap between in-office and remote employees. 

• Scalability and Standardisation: Implementing a standardised solution across multiple global offices, each with unique requirements and existing infrastructures, posed a considerable challenge. 

Solution Implementation

After a comprehensive assessment, the corporation partnered with New Era Technology to deploy Microsoft Teams Rooms, aiming to create a unified and efficient collaboration environment. 

Assessment and Planning: New Era Technology conducted detailed evaluations of the existing communication systespaces ms and infrastructure across various global locations. Collaborative workshops were held to understand specific regional needs and to design a tailored deployment strategy to meet agreed aggressive timescales. 

Design and Integration: Standards basedCustomised Microsoft Teams Rooms solutions were designed to integrate seamlessly with the company's current systems, ensuring minimal disruption.user workflow. Advanced audio-visual components were selected to enhance meeting experiences, catering to both large conference rooms and smaller huddle spaces. 

Deployment and Training: A phased rollout plan was executed, prioritising key locations to serve as benchmarks for subsequent deployments. Comprehensive training programs were developed to facilitate user adoption, including live demonstrations, user manuals, and ongoing support. 

Managed Services and Support: New Era Technology provided 24/7 global support, ensuring all Teams Rooms equipment and software remained operational and up-to-date. Proactive monitoring and management services were implemented to quickly address any technical issues, minimising downtime and maximising room uptime. 

Outcomes

• Enhanced Collaboration: The deployment of Microsoft Teams Rooms facilitated seamless communication between in-office and remote employees, leading to more effective collaboration and decision-making. 

• Standardised User Experience: Employees across all global offices now benefit from a consistent and intuitive meeting experience, reducing the learning curve and increasing productivity. 

• Scalability: The scalable nature of the solution allows for easy expansion to additional offices and adaptation to future technological advancements. 

• Reduced Operational Costs: The unified communication platform streamlined support and maintenance processes, leading to a reduction in overall operational expenses. 

Conclusion

By partnering with New Era Technology to implement Microsoft Teams Rooms, the corporation successfully transformed its global communication infrastructure, supporting its hybrid work model and enhancing overall operational efficiency. This strategic initiative not only addressed current collaboration challenges but also positioned the company for future growth in an increasingly digital workplace.